FAQ

What types of game tables do you offer?

Norc specializes in a diverse range of high-quality game tables, including foosball tables and air hockey tables. Our products, such as the Barron Games Kenti Pro Foosball Table and the Galaxy Collision QuadAir Hockey Table, are designed to enhance both home and commercial game room experiences.

What features should I look for in a game table?

When selecting a game table, consider factors such as construction quality, durability, and design. Premium materials and innovative features can significantly enhance gameplay and longevity. For instance, our tables are built to withstand rigorous use while providing an enjoyable experience for players of all ages.

How do I care for and maintain my game table?

Proper maintenance of your game table is essential for ensuring its longevity. Regular cleaning with appropriate materials, avoiding exposure to extreme temperatures, and checking for loose parts can help maintain optimal performance. Refer to the specific care instructions provided with your table for best practices.

What is your return policy for game tables?

Norc has a 30-day return policy, allowing customers to request a return within 30 days of receiving their order. To be eligible for a return, items must be in their original condition and packaging. For more details on the return process, please refer to our return policy.

How long does shipping take?

Shipping typically takes between 3 to 7 business days, depending on your location. We process orders within 1-3 business days, and all shipments are sent from our warehouse in Waxhaw, NC. Please ensure your shipping address is accurate to avoid delays.

Do you offer exchanges for damaged or incorrect items?

Yes, we offer exchanges for items that are damaged, incorrect, or defective. If you encounter any issues with your order, please contact us promptly to initiate the exchange process.

What should I do if my package is marked as delivered but not received?

If your tracking information indicates that your package has been delivered but you have not received it, please contact your postal service to resolve the issue. Norc does not assume responsibility for packages that are marked as delivered.

Is there a warranty on your game tables?

While specific warranty information may vary by product, we stand behind the quality of our game tables. Please refer to the product details or contact us for more information regarding warranties on specific items.